MY JOURNEY

I started delivering cars to out of town customers when I was in high school. I attended Wyoming Technical Institute (one of the best automotive technologies schools in the country), I became a technician for both BMW and MINI over the next 15 years, eventually becoming a master technician. 

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Over that time, I fell in love with the diagnostic problem-solving process. I found that almost anyone can replace parts, but it took a true expert to be able to understand how everything interacts and determine where the breakdown begins. As I progressed on the technical side of the car business, I found that one of the things I enjoyed most was being able to communicate with customers and explain the complexities of their vehicle in a way they could understand.

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Moving forward I moved out of the shop and into customer service as a Service Advisor. This provided experience in providing amazing customer service. I found that anyone can develop the skills to sell services and repairs, but I found that it truly took a unique style and expertise to help people to understand what is going on and why it is important to perform certain services or repairs.

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My value to the company was recognized and I was promoted to Service Manager. I spent the next 4 years managing the service departments of the MINI and then the Jaguar Land Rover dealerships. 

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The pandemic allowed me and my family to consider the concept on making doing business easier and more convenient for ANYONE, not just clients of dealerships. I began to reimagine how easy car ownership could be.