I started delivering cars to out of town customers when I was in high school. I attended Wyoming Technical Institute (one of the best automotive technologies schools in the country), I became a technician for both BMW and MINI over the next 15 years, eventually becoming a master technician.
Over that time, I fell in love with the diagnostic problem-solving process. I found that almost anyone can replace parts, but it took a true expert to be able to understand how everything interacts and determine where the breakdown begins. As I progressed on the technical side of the car business, I found that one of the things I enjoyed most was being able to communicate with customers and explain the complexities of their vehicle in a way they could understand.
Moving forward I moved out of the shop and into customer service as a Service Advisor. This provided experience in providing amazing customer service. I found that anyone can develop the skills to sell services and repairs, but I found that it truly took a unique style and expertise to help people to understand what is going on and why it is important to perform certain services or repairs.
My value to the company was recognized and I was promoted to Service Manager. I spent the next 4 years managing the service departments of the MINI and then the Jaguar Land Rover dealerships.
The pandemic allowed me and my family to consider the concept on making doing business easier and more convenient for ANYONE, not just clients of dealerships. I began to reimagine how easy car ownership could be.